Support
Need help with X-Multi? Check the common questions below or reach out directly.
Common questions
How do I set up my signing key?
After connecting your wallet, you'll be prompted to import your seed phrase. It's encrypted instantly using AES-256-GCM encryption and stored locally in your browser. You set a password, and from then on you only enter that password to approve transactions. Your raw seed is never stored or sent to any server.
What if I forget my password?
After 3 failed attempts, a "Forgot password?" option appears. You'll re-enter your original seed phrase to verify your identity, then set a new password. Your key is re-encrypted with the new password.
Can X-Multi access my funds?
No. X-Multi is a coordination layer — it manages proposals and collects signatures. Your encrypted key never leaves your browser. Our servers never see your seed phrase or password. All encryption happens locally using your browser's built-in Web Crypto API.
What if I clear my browser data?
You'll need to re-import your seed phrase and set a new password. This is a one-time process that takes about 2 minutes.
How does multisig work on the XRP Ledger?
Multisig (multiple signatures) is a native feature of the XRP Ledger. A vault has a signer list — the people authorized to approve transactions. Each signer has a weight, and the vault has a threshold. When enough signers approve (meeting the weight threshold), the transaction executes. X-Multi provides the interface to manage this process.
What wallets can I use to connect?
WalletConnect (supports GemWallet, Crossmark, Joey, and 100+ XRPL wallets) or Xaman (XUMM) directly. The wallet connection is only for identifying your address — signing is handled by the encrypted vault.
What are tickets and why do I need them?
Tickets are pre-reserved sequence numbers that let multiple proposals exist at the same time. Without tickets, you can only have one pending proposal at a time. We recommend creating 5-10 tickets when you first set up a vault.
Is this free?
Yes — all features are free to use during our public launch, including DEX trading, liquidity pools, NFTs, escrow, and all 31 transaction types. We may introduce enterprise pricing in the future for large-organization features.
Can I use X-Multi on mobile?
Yes. X-Multi works in any modern browser — desktop or mobile. Connect with WalletConnect or Xaman, set up your encrypted signing key, and you can propose, approve, and manage vaults from your phone the same as on desktop.
What happens if a proposal expires?
Proposals that don't reach the required number of signatures before the LastLedgerSequence passes are automatically marked as expired. If the proposal used a ticket, the ticket is released back for reuse.